Procedures in case of outage

Debit card purchase

When a client wishes to make a purchase with Direct Payment but the service is not available because the POS terminal or the computer centre is down, you are authorized to complete the purchase transaction using an alternate method.

In this instance, three types of documents can be used: a "manual transaction" form, a personal cheque from your client or the transaction statement from the POS terminal.

We recommend that you ask your client to use another payment method for their purchase, either cash, cheque or credit card. If they still wish to use their debit card, you must use the "manual transaction" form.

In this situation, only purchase transactions can be accepted during a POS terminal outage. You cannot authorize your client to withdraw cash while making a purchase.

Credit card purchase