FAQ

1. How do I report a lost or stolen card?
2. How do I replace a damaged card?
3. How do I get an additional card?
4. May I request a card renewal in advance?
5. How do I change my credit limit?
6. How do I get an explanation or a cancellation of interest charges?
7. How do I change the name of the cardholder?
8. How do I change my company's address and telephone number?
9. How do I change the name of my company?
10. I used to have a Purch@sing account. How do i reactivate it?

How do I report a lost or stolen card?

To report the lost or theft of your Purch@sing card, call the VISA Desjardins customer service line:

• Montréal area: (514) 397-4744
• Elsewhere in Canada: 1 877 397-4744

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How do I replace a damaged card?

A request must be made by the authorized person, either by fax to (514) 397-0404 or 1 888 875-0444, or by mail to:

VISA Desjardins Purch@sing Card
P.O. Box 11072,
Station Centre-ville
Montréal (Québec)
H3C 9Z9

The request must include:

• information that the card has been destroyed (cut in half)
• the number of the damaged card
• the cardholder's name.
• the signature of the authorized person.

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How do I get an additional card?

A request must be mabe by the authorized person either by fax to (514) 397-0404 or 1 888 875-0444, or by mail to:

VISA Desjardins Purch@sing Card
P.O. box 11072,
Station Centre-ville
Montréal (Québec)
H3C 9Z9

The request must include:

• The main account number and the name of your company;
• the other cardholder's and the desired credit limit;
• the signature of the primary administrator of the card program.

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May I request a card renewal in advance?

The person responsible for the account mayh request that the Purch@sing card be renewed 60 days before the expiry date. The request must be made in writing and sent to the following address:

VISA Desjardins Purch@sing card
P.O. Box 11072,
Station Centre-ville
Montréal (Québec)
H3C 9Z9

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How do I change my credit limit?

The request must be sent by fax to (514) 397-0404 or 1 888 875-0404 or by mail to:

VISA Desjardins Purch@sing Card
P.O. Box 11072,
Station Centre-ville
Montréal (Québec)
H3C 9Z9

The request must include:

• the main acount number
• the cardhoder's name and the secondary account number
• the desired credit limit
• the signature of the primary administrator of the card program.

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How do I get an explanation or a cancellation of interest charges?

Call the Purch@sing Card customer service department from Monday to Friday from 9:00 a.m. to 5:00p.m.:

• Montréal area: (514) 397-4744
• Elsewhere in Canada: 1 877 397-4744

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How do I change the name of the cardholder?

The request must be sent by fax to: (514) 397-0404 or 1 888 875-0444, or by mail to:

VISA Desjardins Purch@sing Card
P.O. Box 11072
Station Centre-ville
Montréal (Québec)
H3C 9Z9

The request must include:

• a request to cancel the previous cardholder's card
• a request for an additional card for the new cardholder
• the desired credit limit.

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How do I change my company's address and telephone number?

Call the Purch@sing Card customer service department from Monday to Friday from 9:00 a.m. to 5:00 p.m.:

• Montréal area: (514) 397-4744
• Elsewhere in Canada: 1 877 397-4744

Or, send your information by mail to:

VISA Desjardins Purch@sing Card
P.O. Box 11072
Station Centre-ville
Montréal (Québec)
H3C 9Z9

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How do I change the name of my company?

Send us a copy of the company's charter and the certificate of amendment, either by fadx to (514) 397-0404 or 1 888 875-0444, or by mail to:

VISA Desjardins Purch@sing Card
P.O. Box 11072
Station Centre-ville
Montréal (Québec)
H3C 9Z9

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I used to have Purch@sing account. How do I reactivate it?

An account may be reactivated if it has been closed for less than one year. However, there must not have been a change in ownership or shareholder in that time. If there has, you will have to fill out a new application form. If the account is exactly as it was at closing, it can be reopened. Requests for reactivation must be made in writing and faxed to (514) 397-0404, or they may be mailed to the following address:

VISA Desjardins Purch@sing Card
P.O. Box 11072
Station Centre-ville
Montréal (Québec)
H3C 9Z9

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